Privacy Policy
Last updated: [25 July 2025]
LD Detailing & Valet Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or services.
1. Who We Are
LD Detailing & Valet Ltd is a mobile car detailing and valet service based in Ashford, Kent. We provide professional vehicle cleaning and detailing services directly to customers at their homes or workplaces.
Company Number: [16593315]
Email: [bookings@lddetailingvalet.co.uk]
Phone: [07424 718064]
Website: [www.lddetailingvalet.co.uk]
2. What Information We Collect
We may collect and process the following types of personal information:
Contact Details: Name, phone number, email address, and address.
Booking Information: Date/time of service, vehicle type, location, and service requested.
Payment Information: Payment details are processed securely via third-party providers (e.g., Stripe, PayPal) and are not stored on our servers.
Correspondence: Any messages or communications sent to us via email, contact forms, or social media.
3. How We Use Your Information
We use your data to:
Provide, manage, and complete your detailing or valet booking.
Respond to enquiries or provide customer support.
Improve our website and services.
Send booking confirmations, updates, or promotional messages (if you opt in).
Comply with legal obligations.
4. Lawful Basis for Processing
Under the UK GDPR, we process your personal data under the following lawful bases:
Contract: To fulfil our services as agreed in your booking.
Legitimate Interest: To operate and improve our business and website.
Consent: For marketing or communications you choose to receive.
Legal Obligation: Where required by law (e.g. record-keeping for tax purposes).
5. Data Sharing
We will never sell your data. We may share your personal information with:
Service Providers: Trusted third parties such as payment processors, booking systems, or IT support.
Legal Authorities: If required by law or to protect our legal rights.
6. Data Security
We take data protection seriously. Your personal information is stored securely and only accessible by authorised personnel. We use SSL encryption and follow industry best practices.
7. How Long We Keep Your Data
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, or accounting requirements.
Customer data: Up to 6 years after your last service.
Marketing data: Until you unsubscribe or withdraw consent.
8. Your Data Protection Rights
Under data protection laws, you have the right to:
Access your personal data.
Correct inaccurate data.
Request deletion of your data.
Object to or restrict how we use your data.
Withdraw consent (e.g. for marketing).
Lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/
9. Cookies
Our website may use cookies to enhance your experience, analyse traffic, and remember preferences. You can manage or disable cookies in your browser settings.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
LD Detailing & Valet Ltd
Ashford, Kent, United Kingdom
📧 [www.lddetailingvalet.co.uk]
📞 [07424 718064]